257 Reviews Found
Confirmed Service Customer
Oil and filter change with tire rotation. Fast and easy. Customer of Durand Chevrolet since 1971.
Richard S.
NORTHBRIDGE
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Confirmed Service Customer
My previous visit was so bad (3 hour wait with no explanation) that I would have never gone back if not for my previous good experiences. The day before this visit I had an emergency and needed advice on how to handle it. The staff member who answered the phone transferred my call to the Service manager. He did not answer the phone so I left a message to please call me back and told him my emergency. He did not call back! I decided to only work with the service advisor that is always wonderful, Matt Mastrogiacomo. As far as I am concerned, he needs to my the Manager. I will no loner dear with anyone else there! The rest desperately need customer service training!!!!
Teresa B.
BERLIN
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Confirmed Service Customer
Took car in for 1st oil change. Great guys in the service dept.
Kathleen F.
CLINTON
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Confirmed Service Customer
I just purchased a used Silverado at Durand Chevrolet and everything was as good as it gets. Brian, the sales person, was very helpful, answered questions completely, and was truly pleasant. The service team had the vehicle ready to go as promised and did a quality job of installing a cover for me. I can't say enough good things about you guys.
Ernest R.
NORTHBOROUGH
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Confirmed Service Customer
the service department is always a pleasure and helps take care of all of my issues. Even when navigating a phone system that has had so many issues they always do their best to get back to me when ihave had to leave a voicemail.
Rebecca T.
CLINTON
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Confirmed Sales Customer
The entire experience was excellent. Ross was prompt, courteous and knowledgeable each time we communicated. I really enjoyed working with him. The car was spotless when I picked it up and the price was great!
Robert G.
WORCESTER
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Confirmed Service Customer
As usual, friendly service. Vehicle was serviced sooner that expected.
William C.
MARLBOROUGH
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Confirmed Sales Customer
Brian was so helpful and full of info to help me. He was like a good friend with a great personality! The finance officer was very warming and friendly! Everyone never rushed me at all. Great Experience highly recommended Durant Chevrolet
James W.
HUDSON
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Confirmed Service Customer
Excellent service. Great communication, vehicle was ready when they said it would be. Was given a courtesy ride to work
Donald C.
NORTHBOROUGH
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Confirmed Service Customer
1) I was disappointed with the charge of $79.99 to "inspect" my brakes. They were rotating my tires anyways, so they had access to the brake there. inspection charge seemed excessive. 2) The day after I got my car back from service I get the coupon in the mail for % off service. Second time that happened.
David H.
BOLTON
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Confirmed Service Customer
As usual the service team did a great job. In this case they were installing a 2011 Tannaue cover. The cover was purchased through the parts department. Upon my first phone call into parts, I was told, by the big guy sitting in the back, they could not get what I was looking for. He told me to go to some shop in Marlboro. Guys, NOT a good look for Durand Chevy. However, I sort of knew this was nonsense. So I walked into the parts department the next day. Same guy sitting in the back, with a really bad attitude, I quote… “Didn’t we go through this yesterday?” Again, that’s horrible customer interaction. Durand needs to fix that. Terrible. Now, Daniel, sitting at the front counter, ignored all that. She does the work, matches my VIN # to the correct cover part # and viola’, my new cover is ordered. Thanks to Daniel! She treated your customer the way I should be treated. Especially since I’ve been a customer since 1994!!! The cover is installed, is in fact the original cover and looks and works great again! Thank you Daniel!
Paul M.
BOLTON
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Confirmed Service Customer
always pleasant experience - staff is great
Lawrence B.
SHREWSBURY
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Confirmed Sales Customer
Simply....The Best of the Best!!! A return to the good 'old days' of a top automotive sales experience. I have known the principal Rick Durand for 11 years....Durand Chevrolet depicts the 'Poster Child' of what the Customer Experience' should be (and is)!! Also, sales Executive Brian Butka is the best!!!
Kenneth L.
WHITINSVILLE
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Confirmed Service Customer
Matt in the Service Department is very friendly, professional and knowledgeable. The entire staff at Durand Chevrolet is very customer focused.
Michelle R.
HUDSON