258 Reviews Found
Confirmed Service Customer
I just purchased a used Silverado at Durand Chevrolet and everything was as good as it gets. Brian, the sales person, was very helpful, answered questions completely, and was truly pleasant. The service team had the vehicle ready to go as promised and did a quality job of installing a cover for me. I can't say enough good things about you guys.
Ernest R.
NORTHBOROUGH
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Confirmed Service Customer
the service department is always a pleasure and helps take care of all of my issues. Even when navigating a phone system that has had so many issues they always do their best to get back to me when ihave had to leave a voicemail.
Rebecca T.
CLINTON
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Confirmed Sales Customer
The entire experience was excellent. Ross was prompt, courteous and knowledgeable each time we communicated. I really enjoyed working with him. The car was spotless when I picked it up and the price was great!
Robert G.
WORCESTER
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Confirmed Service Customer
As usual, friendly service. Vehicle was serviced sooner that expected.
William C.
MARLBOROUGH
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Confirmed Sales Customer
Brian was so helpful and full of info to help me. He was like a good friend with a great personality! The finance officer was very warming and friendly! Everyone never rushed me at all. Great Experience highly recommended Durant Chevrolet
James W.
HUDSON
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Confirmed Service Customer
Excellent service. Great communication, vehicle was ready when they said it would be. Was given a courtesy ride to work
Donald C.
NORTHBOROUGH
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Confirmed Service Customer
1) I was disappointed with the charge of $79.99 to "inspect" my brakes. They were rotating my tires anyways, so they had access to the brake there. inspection charge seemed excessive. 2) The day after I got my car back from service I get the coupon in the mail for % off service. Second time that happened.
David H.
BOLTON
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Confirmed Service Customer
As usual the service team did a great job. In this case they were installing a 2011 Tannaue cover. The cover was purchased through the parts department. Upon my first phone call into parts, I was told, by the big guy sitting in the back, they could not get what I was looking for. He told me to go to some shop in Marlboro. Guys, NOT a good look for Durand Chevy. However, I sort of knew this was nonsense. So I walked into the parts department the next day. Same guy sitting in the back, with a really bad attitude, I quote… “Didn’t we go through this yesterday?” Again, that’s horrible customer interaction. Durand needs to fix that. Terrible. Now, Daniel, sitting at the front counter, ignored all that. She does the work, matches my VIN # to the correct cover part # and viola’, my new cover is ordered. Thanks to Daniel! She treated your customer the way I should be treated. Especially since I’ve been a customer since 1994!!! The cover is installed, is in fact the original cover and looks and works great again! Thank you Daniel!
Paul M.
BOLTON
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Confirmed Service Customer
always pleasant experience - staff is great
Lawrence B.
SHREWSBURY
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Confirmed Sales Customer
Simply....The Best of the Best!!! A return to the good 'old days' of a top automotive sales experience. I have known the principal Rick Durand for 11 years....Durand Chevrolet depicts the 'Poster Child' of what the Customer Experience' should be (and is)!! Also, sales Executive Brian Butka is the best!!!
Kenneth L.
WHITINSVILLE
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Confirmed Service Customer
Matt in the Service Department is very friendly, professional and knowledgeable. The entire staff at Durand Chevrolet is very customer focused.
Michelle R.
HUDSON
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Business Response
John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My experience was lackluster. I had an oil change and tires rotated. Service slip said tire pressure was checked/adjusted, it was not. All 4 tires were at the same pressure I dropped it off with (29, 30, 34, 35,) and I had to fill the tires at another facility after I left. Left me with the feeling that perhaps the level of detail for the remaining service was also neglected. Multi-point inspection was supposedly performed, but based on my experience I suspect a box was checked since the department told me they were behind schedule. It's also WAY to hard to make a service appointment at Durand Chevy. I tried calling, left multiple messages, finally got someone after trying intermittently for two weeks. It's 2024... online service scheduling seems like something every dealer should have at this point.
Daniel R.
HUDSON
Business Response
Daniel, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (866) 203-0921 when you have a chance. Thank you, and we look forward to hearing from you.