My engine light came on suddenly. I called Joshua Claflin in the service dept. After explaining the message, he recommended I not drive the car in for service but to have it towed by Roadside Assistance. I did call them and they were there within 35 minutes. When the car arrived at Durand's, Josh called to say it had arrived and what the time line would be for service. He also recommended a couple of other items which would be coming up on my maintenance plan. We agreed and he said he would call the next day which he did. My car was serviced within a day and I picked it up the next morning. I was very satisfied with the response and the recommendations.