This is my first time using Durand after many years at a dealership I loved in a different state. The unprecedented pandemic made taking my vehicle to that dealership impossible, and I decided to try Durand which is close to me. My experience was fantastic from the time I called to schedule it until the time my vehicle was home in my driveway at the end of the day. The service technician who answered the phone, Ray, could not have been nicer when I called to schedule. I thought I was only bringing my vehicle in for routine service and a recall, and I thought I would be able to wait for it, but after the initial inspection, it turned out that it needed more work which from a safety perspective needed to be done that day. Matt was kind enough to give me a ride home which had not been planned, and then also had someone come pick me up when my vehicle is done at the end of the day. Matt and the technician who was working on my car also showed me the parts that needed replacing just so that I would understand what needed doing, and explained everything thoroughly. I will definitely be using Durand for service on my vehicle going forward. Job well done!