262 Reviews Found
Confirmed Sales Customer
Brian was so helpful and full of info to help me. He was like a good friend with a great personality! The finance officer was very warming and friendly! Everyone never rushed me at all. Great Experience highly recommended Durant Chevrolet
James W.
HUDSON
Was this review helpful?
Confirmed Service Customer
Excellent service. Great communication, vehicle was ready when they said it would be. Was given a courtesy ride to work
Donald C.
NORTHBOROUGH
Was this review helpful?
Confirmed Service Customer
1) I was disappointed with the charge of $79.99 to "inspect" my brakes. They were rotating my tires anyways, so they had access to the brake there. inspection charge seemed excessive. 2) The day after I got my car back from service I get the coupon in the mail for % off service. Second time that happened.
David H.
BOLTON
Was this review helpful?
Confirmed Service Customer
As usual the service team did a great job. In this case they were installing a 2011 Tannaue cover. The cover was purchased through the parts department. Upon my first phone call into parts, I was told, by the big guy sitting in the back, they could not get what I was looking for. He told me to go to some shop in Marlboro. Guys, NOT a good look for Durand Chevy. However, I sort of knew this was nonsense. So I walked into the parts department the next day. Same guy sitting in the back, with a really bad attitude, I quote… “Didn’t we go through this yesterday?” Again, that’s horrible customer interaction. Durand needs to fix that. Terrible. Now, Daniel, sitting at the front counter, ignored all that. She does the work, matches my VIN # to the correct cover part # and viola’, my new cover is ordered. Thanks to Daniel! She treated your customer the way I should be treated. Especially since I’ve been a customer since 1994!!! The cover is installed, is in fact the original cover and looks and works great again! Thank you Daniel!
Paul M.
BOLTON
Was this review helpful?
Confirmed Service Customer
always pleasant experience - staff is great
Lawrence B.
SHREWSBURY
Was this review helpful?
Confirmed Sales Customer
Simply....The Best of the Best!!! A return to the good 'old days' of a top automotive sales experience. I have known the principal Rick Durand for 11 years....Durand Chevrolet depicts the 'Poster Child' of what the Customer Experience' should be (and is)!! Also, sales Executive Brian Butka is the best!!!
Kenneth L.
WHITINSVILLE
Was this review helpful?
Confirmed Service Customer
Matt in the Service Department is very friendly, professional and knowledgeable. The entire staff at Durand Chevrolet is very customer focused.
Michelle R.
HUDSON
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Business Response
John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
My experience was lackluster. I had an oil change and tires rotated. Service slip said tire pressure was checked/adjusted, it was not. All 4 tires were at the same pressure I dropped it off with (29, 30, 34, 35,) and I had to fill the tires at another facility after I left. Left me with the feeling that perhaps the level of detail for the remaining service was also neglected. Multi-point inspection was supposedly performed, but based on my experience I suspect a box was checked since the department told me they were behind schedule. It's also WAY to hard to make a service appointment at Durand Chevy. I tried calling, left multiple messages, finally got someone after trying intermittently for two weeks. It's 2024... online service scheduling seems like something every dealer should have at this point.
Daniel R.
HUDSON
Business Response
Daniel, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (866) 203-0921 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Business Response
Robert, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
I destroyed my tire by driving over something- Brand new Equinox in October -the service dept took me immediately and put spare tire on my car as they had to order new tire. Went back the next day and they put on the new tire and did a front end alignment. Great to work with.
Kathleen F.
CLINTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
Awful, soon after replacing faulty thermostat in my 2019 Colorado, I discovered the vehicle was leaking antifreeze from topside of engine, so much so the engine light came on. I called service, I was told the soonest they can see me is in a week. No other option were given such as has loaner car. Basically they told me its sucks to be me!!!
John D.
HUDSON
Business Response
John, it is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (866) 203-0921. We look forward to hearing from you.
Was this review helpful?
Confirmed Service Customer
We brought our 2019 Chevrolet Equinox in for a state inspection. Our vehicle was taken in for inspection shortly after arriving and we were on our way!
Joseph B.
MARLBOROUGH
Business Response
Joseph, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
I was able to get my oil changed but was not able to address my AC issue.
Tom A.
HOLLISTON
Business Response
Tom, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (866) 203-0921 so we can assist you further.
Was this review helpful?
Business Response
John, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
Took care of us right away. When we picked up the vehicle they went through all the the procedures with us.
Lona L.
HUDSON
Business Response
Lona, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!