Service Center always tries there very best getting you in & out ��� always very courteous , Ray is very funny & light and makes the experience much easier ! Nice new addition ��� I���ve always done business w/ Durand I the past & hopefully will continue , unless I win the lottery & can buy the car of my Dreams ��� lol ���� Have a Happy Day ����
I made an appointment on line for an oil change, tire rotation and to replace the engine air cleaner filter.I arrived at 07:45 for my 8am appt. I was promptly greeted by the Service Manager who handled all of my concerns. I waited for the service to be completed and at 9:15 I was all set to go. I was very happy with the whole experience.
As usual, Durand Chevrolet and my service manager, Matt, went out of their way to make my service experience fast and enjoyable. I would recommend Durand Chevrolet to my friends and relative for all their service needs.
I came by to see if they could help with my Chevy Express 2500 work van that had no heat. Ray and a service tech tried to troubleshoot the issue but determined a new control unit was needed. The next day they had it repaired. Highly grateful to their professionalism and eagerness to please.
The staff at Durand Chevrolet consistently go above and beyond for their customers and provide 5 star service! They are the best dealership and should be commended for their knowledge and customer service skills!
I recommend Durand all the time. I LOVE Matt. I always feel like he's honest with me about what needs to be done on my car and isn't trying to sell me something I need. Ray is also great! Super personable. Brian over in the parts department also always pops out to say hi when I'm in the waiting room. Honestly, the service department is so great - I'd be more likely to buy a new car from any of them then I would the sales guys!
I had an appointment for a state inspection and LOF. The appointment was originally scheduled on the day of a massive snow storm. The Service Advisor Matt Mastrogiacomo accommodated my request to change the appointment and the work was done two days latter. The work was done quickly and efficiently!