Customer Reviews

Durand did well but I find it aggravating to get a survey request as the work performed was just for a MA Inspection Sticker.

Our salesman, Mark Sacco, did an excellent job explaining the two different vehicles we were looking at. Very patient as we ended up driving 4 cars! Before we made our final decision. The entire team went above and beyond to be sure we got the vehicle we wanted. We have always found buying a new or used vehicle very stressful. I can say that the whole experience with Durand and Mark Sacco was 100% stress free. We are very happy with our purchase and would highly recommend our friends to Durand. We found out after the sale that this was Mark's first sale. He did an amazing job and if he hadn't mentioned it we never would have known. Thank you Mark!!!! We have since been in touch with Mark again as we would like to purchase a 2024 blue Trax. Hoping that one can be located that works for us.

Good

Loyal customer of 16 years at Durand Service. Went in for an oil change and tire rotation. Told I had a seized lug nut and approx. 6 rounded off lug nuts. Scheduled a 2 hour service to repair. Russ the Service Manager called to say he needed the car for a whole day. Difficult for me to do. They don't do loaners anymore. Now I know why. Seemed strange they needed the car for a whole day to do a small repair. Dropped the car off at 8:00 am. They did give me a ride to work. Called a 2:30 to check on the car. They said they STILL did not have the lug nut off. I told them my ride to get the car was leaving and I would come in. On the way in Russ called again. Said he needed the car another day. He opened the conversation saying that i really was not a good customer of Durand. He went on and on how difficult this was. I told him it was one lug nut and I have changed dozens of tires over the years and have had this happen before. NOT a major ordeal. He them Implied that I did not know what I was talking about and his service Technicians did. I said that this is getting ridiculous and that I was taking the car home at 5:00 done or not. He shouted at me twice saying "That car is not leaving here today" When I arrived i spoke with Brenda and told her my frustration. I saw Rick Durand standing there and said I should talk with him. She said would and asked me what Russ had said. Like a miracle 1/2 hour later the lug nut was repaired and the car was done. $469.00 for this service. I was a loyal customer of Durand Service for 16 years and was always treated with respect and always felt they were looking out for me. That has changed. They were Clearly trying to fleece me, and did. Having had 4 cars serviced there over the years, one I spent over $11,000 on alone, I will never go back. I will not be brow beaten and belittled by Russ again. I have given the Durand Service team several good reviews over the years. ALL DONE WITH DURAND.

Never any problems, Wonderful People doing a Great Job! That's why My Whole Family comes here!

The work was thorough and the staff kind. I felt a slight sense of "if you'd come to us sooner this wouldn't have happened." I TRIED to come sooner but several calls and emails to make appointments went unanswered and I felt compelled to be seen elsewhere. Sadly, my more local mechanic seems to have misdiagnosed the situation. Kudos to Mark, the new salesman who actively reached out and engaged with me.

Great service great people

Excellent

Brian was great

Been using service for years, always professional, family has also purchased 3 vehicles, will continue to do business with Durand

They did not put a sticker on my windshield telling me when is my next oil change!!

I was looking for a trailblazer and I thought it was a little small, was looking for something for my dad and growing grandchildren could easily get in and out of, with plenty of room. Ray Khan approached me and showed me the equinox. Took it for a ride and then he made the rest easy. Now I am driving a 2024 equinox and I am very happy with it.

We can always rely on Matt Mastrogiacomo to provide excellent customer service. We are always able to get an appointment that fits into our schedule. The work was done on time as promised. We also appreciate the checklist of future repair items.

As usual, Matt did a great job.

The entire experience was pleasant. Stephen provided excellent friendly service. I never felt pressured. He made the whole process so simple. He explained all the new features in my Trax and made sure they were working properly before I left. I love the car and have already recommended both your dealership and Stephen to friends and coworkers. Great Job Guys! Judy M.

The staff are nice enough but the experience overall was disappointing. My vehicle was towed in via Chevrolet roadside assistance on Oct. 9 after shutting down completely on the road. The vehicle was kept for over a week with no updates. I was finally told they couldn’t find anything wrong with the engine but there was a faulty sensor that would cost me $2000 to repair. This is the same sensor which has given me trouble in the past and was never fully repaired. After keeping my vehicle a week and doing nothing, I was charged $183 and told there was a need for more work on the sensor. I am disappointed in Chevrolet and would not recommend this dealer for roadside assistance if you need your vehicle for daily use. The manufacturers warranty has seemingly never been applicable for any issues. This will be the last Chevrolet my family purchases.

Great people. Very easy to deal with. Salesman Brian B was great

Very professional and friendly

My experiences at Durand have always been convenient and positive. This time I was in for a state inspection and the process was finished quicker than anticipated.

Matt Mastrogiacomo is an excellent Service Advisor who is a pleasure to work with. He is very friendly and professional.