The staff at Durand Chevrolet provide exceptional customer service. The staff always goes above and beyond to service customers. The staff are very knowledgeable and keep me updated when my car is being serviced. It���s the ONLY place I will bring my vehicle to as the staff are honest and trustworthy.
They installed a bug/hood protector with no problems. I had the install real fender well liners but they did not attach the bottom correctly so they will fix that problem. I had them install a new center console with storage but they broke one of the trim pieces. They age me back my truck with the broken trim and never said a word. I went back to the dealership the next day and point out the broken trim to the service adviser. He said they would order a new trim piece to replace the old trim piece. I think the work by the technician was substandard for this dealership but at least they will fix it. The service adviser, Matt, was great.
I am fairly new to Durand, but Ray & his team have been great. He was able to get my car in very quickly to diagnose a problem. He also helped me set up the OnStar system when I picked up my vehicle. Very happy with the service department at Durand.
I really wish you guys would do services on Saturdays it���s very hard for me to get in during the week eight in the morning till five at night as usually when I���m working weekends would be nice all in all you did a great job
This was my first time purchasing a GM vehicle and my first time interacting with Durand Chevrolet. I was purchasing a 2020 Corvette; which was in high demand and limited supply. My initial impressions of the dealership were it was clean, organized and appeared a low-key environment. Upon meeting my salesman Joe Belanger and explaining my intent; he was forthright about the current supply and the dealers Corvette allocation. We then went about the process of ordering the vehicle over the next couple weeks. Joe was able to address all of my questions and concerns throughout the ordering process. Then as we all are aware; there was a series of unforseen events that delayed the production and shipment of my Corvette for a year. During this down time, Joe and I would touch base on a semi-regular basis. He was open and transparent about the various production delays and I was never concerned about the outcome. Upon it's arrival, it was evident that Joe was as excited as I was to see this stunning machine! My Corvette arrived as ordered and in excellent condition; with a superb level of fit and finish. The other Team members I met, Joe in Finance and Rob from Sales were great guys and willing to listen to my car/life ramblings as we completed the various processes. To complete the circle, I just need to meet the Tech Team, who will be taking care of my Vette going forward and I'm certain they are as professional and effective as the other Folks. So, to distill this; I got a tremendous car easily and seamlessly; at my price, from a bunch of fine Folks. I'm looking forward to a long relationship with the Durand Team. Thanks Folks, it's been a pleasure thus far!
On November 25, 2020 I went to start my 2020 chevy silverado 1500 with less than 1,200 miles. The truck did nothing but a slight click. I called AAA they attempted a jump start but told me it was the starter. I had the truck towed to Durand and called them at 09:00 hrs on Monday. I told the service writer that it needed a starter and he said they would look at it and call me with diagnoses. Later that day they called me and said it needed a starter and they would overnight it and call when it as done. I got the truck back on Tuesday around 15:30 hrs. I was inconvienced without the brand new truck.
Overall experience was great, easy to schedule time, pleasant staff at dropoff, nice waiting area with WiFi so work could be done. Only disappointment was with safety protocol, did not see anything wiped down or paper mats used. I had to sanitize the vehicle before I felt comfortable getting in and driving. I use the truck for a lot of drywall work so there is a fair level of dust so it was clear handles and other areas were touched but not cleaned after. All in all a positive experience